How to Safely Trade on OTMarket

Why Safe Trading Matters

The OpenTibia community is large and passionate, but not every trader operates in good faith. Scams, chargebacks, and disputes are common on unregulated channels like Discord or forums. OTMarket was built specifically to address these problems.

Step 1: Always Use the Transaction System

Before you send any payment or transfer any item, open a transaction on OTMarket. The transaction system creates a permanent record of the deal — the price, the parties involved, and the timeline. If something goes wrong, this record is essential for resolving a dispute.

Never agree to skip the transaction system, even if the other party seems trustworthy. This is the single most important rule.

Step 2: Check the Seller's Profile

Before committing to any deal, visit the seller's profile page. Look at:

• Review score — a high percentage of positive reviews from real trades is the best trust signal.
• Verified badge — verified sellers have been manually reviewed by the OTMarket team. Their identity and trading history have been confirmed.
• Account age — a very new account with no reviews warrants extra caution.

Step 3: Keep All Communication on OTMarket

It might seem convenient to move to Discord or WhatsApp, but doing so removes you from the platform's protection. Keep every message, price negotiation, and delivery confirmation inside OTMarket's messaging system. This creates a clear paper trail.

Step 4: Agree on Every Detail Before Paying

Before opening a transaction, confirm in writing:

• The exact price and currency
• The server name
• The delivery method and estimated time
• Any special conditions (e.g. character name, outfit, items included)

Step 5: Confirm Delivery Before Closing

Once you receive the item or character, confirm the transaction through OTMarket. This releases the deal record and triggers the review prompt for both parties. Never close a transaction before you have verified delivery.

What to Do If Something Goes Wrong

Open a dispute through your transaction. The OTMarket team will review the conversation history and transaction record and step in to help resolve the issue. Disputes opened with a full transaction record are resolved much faster than those without one.

Summary

Safe trading on OTMarket comes down to three habits: always open a transaction, always check the seller's reputation, and always keep communication on-platform. These three steps protect both buyers and sellers and make the community stronger for everyone.