Support

How do I post a listing?

Click the + button in the navigation bar. You will need to have at least one payment method set up in your Settings before posting. Follow the listing guidelines that appear before the form.

How does the transaction system work?

When a buyer clicks "Buy", a transaction is opened. The buyer confirms payment, the seller confirms delivery, and the buyer confirms receipt. Each step is tracked on the transaction page. Both parties can communicate via the built-in chat throughout the process.

What happens if a transaction goes wrong?

If you cannot resolve an issue with the other party through chat, you can open a dispute from the transaction page. Our admin team will review the situation and mediate. Opening a dispute is a serious step — please attempt to resolve issues directly first.

How do I cancel a transaction?

Open the transaction page and click "Cancel Transaction" in the left panel. Both parties can cancel a transaction while it is still pending. Once a dispute is opened, only admins can resolve it.

Why can't I post a listing?

You must have at least one payment method configured in your Settings before you can post a listing. Go to Settings and select the payment methods you accept.

How do reviews work?

After a transaction is marked as completed, both parties can leave a positive or negative review. Reviews are public and contribute to your reputation score shown on your profile and listings.

Can I edit or delete my listing?

You can delete your listing from the listing detail page. Editing is available from your Dashboard. If a transaction is open for a listing, resolve it before deleting.

How do I get the Verified badge?

The Verified badge is granted to trusted, active traders on OTMarket. To request it, go to Settings and scroll to the "Verified Status" section. Write a short note about your trading history and experience, then submit the request. Our team will review it and reach out via the built-in messaging system. Verified status cannot be purchased — it is earned through a track record of completed trades and positive reviews.

My account was banned. What can I do?

If you believe your account was banned in error, contact us at contact@opentibia.market with your username and a description of the situation. We will review your case.